Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please see the Exceptions and Satisfaction Guarantee sections below.

To be eligible for a standard return, non-food items must be in the same condition that you received them, unused, sealed, and in their original packaging. You’ll also need the order number or proof of purchase.

To start a return, you can contact us at service@freakyferments.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@freakyferments.com.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Unfortunately, we cannot accept returns on gift cards.

Due to safety regulations, standard physical returns on food items cannot be accepted once shipped—reuse or resale is not permitted even if unopened. If you are unsatisfied with a food product you purchased, please refer to our Flavor & Satisfaction Guarantee below.

100% Flavor & Satisfaction Guarantee We take pride in our craft and want you to love every flavor you try. If you order a food product for the first time and it does not meet your expectations, we will make it right with a replacement, store credit, or refund—no need to ship the opened food item back.

To protect our small business from abuse while gathering meaningful input to improve our recipes, the following conditions apply:

• First-Time Flavor Purchases: The guarantee applies exclusively to individual bottles/flavors you are trying for the first time. If you purchase a Variety Pack for your first order, you may claim the guarantee for that pack that did not suit your palate. The guarantee does not apply to repeat orders of the same flavor.
• Honest Feedback Required: To claim a guarantee refund or credit, email service@freakyferments.com within 30 days of delivery with your order number and specific, constructive feedback explaining what you didn't enjoy (e.g., heat level, flavor profile, acidity, or texture).
• Future Order Review: We reserve the right to review, limit, or decline future purchases or guarantee requests from accounts, shipping addresses, or payment methods associated with previous non-defective guarantee claims to prevent system abuse.

Exchanges If a product arrives damaged or defective, an exchange will be made, and we will send a new item your way.

Refunds We will notify you once we’ve received and inspected your returned item (or reviewed your request under the Satisfaction Guarantee) and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.