Frequently Asked Questions

Let's Get Freaky!

WHAT IS THE SCIENCE BEHIND THE SAUCE?

It's no secret, it's science

The science behind our sauce is the wonderful process of fermentation. Living naturally on the peppers are a variety of wild strains of lactic acid producing bacteria (l. Lactis). Our process involves creating ideal conditions for these particular desired bacteria to thrive while inhibiting other types of bacteria from surviving. This allows the lactic acid producing bacteria to eat the natural sugars in the peppers and create lactic acid in the process.Lactic acid has a delicious tangy flavor that is not as sharp and acidic as vinegar, and the fermentation process itself helps to blend flavors in a way that cannot otherwise be achieved. 

For more in-depth information on this fermentation process, please click here.

So you don't use vinegar?

It is the last or second-to-last ingredient in all our sauces.

We are still using small amounts of apple cider vinegar in our sauces. We do this to ensure that fermentation could not continue if the bottles were re-introduced to lactic acid bacteria after pasteurization. The vinegar prevents that from happening by lowering the pH to levels below what l. Lactis can tolerate, so you won't end up with exploding hot sauce bottles. 

However, the amount of vinegar in our bottles is a fraction compared to just about any other hot sauce, fermented or not, on store shelves and farmers markets. Check to see where the vinegar is on the bottle. If it is at the top, that sauce is mostly vinegar.

Should I refrigerate after opening?

You do not have to refrigerate after opening. Just store them in a cool, dry place away from direct sunlight, the rest is preference. If you prefer your hot sauce at room temperature or cold. 

Where is your hot sauce made?

Our hot sauce is manufactured by us, in a professional kitchen in Dallas, Texas, and shipped from our warehouse in Fort Worth afterward. Our home office is located in Fort Worth as well. We make and bottle our products ourselves; no third parties are involved in any way in the production of our products.

What else should i know?

Do you have shipping and return policies?

We have them both. Check the full shipping policy here and full return policy here.

We offer free shipping on our hot sauces anywhere in the United States with a purchase of $30 or more. For all other orders under $30, a nominal fee of $5 is charged. Once processed, the estimated delivery time is between 2 to 5 business days.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please see the Exceptions section on the return policy page. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Where is your hot sauce made?

Our hot sauce is manufactured by us, in a professional kitchen in Dallas, Texas, and shipped from our warehouse in Fort Worth afterward. Our home office is located in Fort Worth as well. We make and bottle our products ourselves; no third parties are involved in any way in the production of our products.

Do you have a brick-and-mortar store?

We do not have a permanent retail location. We primarily sell our products online, at weekend events in the DFW area, and at various retail locations around the country.

For a full list of where to find our products, click here.

Will you send me a sticker?

We send out a sticker FREE with every single order. 

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